Refund Policy
Legal Company Name: ARTISTPUSH OÜ
Legal Address: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626
At Artist Push, we are committed to delivering high-quality service to all our clients. While we strive to ensure every promotion meets expectations, we understand that issues can arise. In the event that you are unsatisfied with our service or if the service was not provided at all, the following refund policy applies:
1. Refund Eligibility
A refund will be granted for your order in the following instances:
No Service Provided: If we have not provided you with the requested service within the timeframe stated, we will offer you a full refund of the amount paid. This includes when we failed to start a promotion within the stated period.
Technical Errors: If your order does not work due to a malfunction on our end, we will endeavor to solve the issue as quickly as possible. If we are unable to solve the issue, you are entitled to a refund from us or a replacement of the same value.
Change of Mind: A full refund will be offered within 24 hours if the order is canceled and the artist's promotional service has not started. However, please note that a refund fee applies. For all orders processed through Nomupay and HiPay, this fee is 0.25 EUR + 1.
2. Refunds Not Offered
We generally do not offer refunds for the following reasons:
Results Not as Expected: In our attempt to promote your service, we cannot guarantee results, such as the number of streams you will receive, or the quality and number of the new followers you will gain on your profile. We will not offer a refund simply based on your unmet expectations, as long as the service has been delivered in the manner described in the listing.
Customer Error: If you provide incorrect or insufficient information (i.e., wrong link, wrong information) and the service has been ordered and started, we will not issue a refund.
External Platform Changes: If the external platforms such as Youtube or Apple Music change or update their policies, or otherwise change something that affects the delivery of the service, or the way that the service shows up, we cannot issue a refund. These changes are beyond the service provider’s control and the service provider is only in contact with the customers and not the aforementioned platforms.
Crypto Payment Method:: If you decide to use cryptocurrency as your method of payment, refunds will not be offered. Because of the nature of crypto transactions, all sales are final. There is no way for the payment or service to be reversed or cancelled.
3. VAT/DUTY REFUNDS (EU Transactions)
Applicable Tax Regulations: Under the relevant EU VAT regulations for electronically supplied services, the seller is required to charge, collect, and pay VAT based on the buyer's country of residence for sales between the seller and customers based within the European Union. VAT is dated, becomes due to EU tax authorities from the day of sale and is non-refundable when paid, even when the services are not delivered.
Refund Policy Statement: In the event of a refund for undelivered services, we cannot issue a refund for the VAT amount. Once remitted to the tax authorities for the EU, the tax cannot be refunded back under EU regulations. This means that when a refund is made to an EU customer, it can only be for the service amount, excluding the VAT amount.
Compliance Note: This policy is in line with EU VAT regulations, including the One‑Stop Shop (OSS) and Import One‑Stop Shop (IOSS) schemes, that requires sellers to collect and pay VAT from a customer at the point of payment. zonos.com.
4. How to Get a Refund
If you believe you are eligible for a refund, please follow these steps to request one:
Send us a message: Contact our support team at support@artistpush.me with your order ID and a brief explanation of your request.
Submit supporting information: We kindly ask that you submit any supporting documentation or screenshots related to your request.
Review Process: The customer support team will review your request and respond within 7 business days. We may also ask for further information to assist in our review of your refund request.
4. Refund Approval & Processing
Refund Approval: Approved refunds will be processed to the original payment method used for the order. Depending on your bank or payment method, it could take up to 10 business days for the refund to reflect on your account statement.
Partial Refunds: If a portion of the order was successfully delivered, or if you only wish to refund part of your order, a partial refund may be considered.
5. Contact Information
If you have any questions regarding our Refund Policy, or if you have any issues with an order, please get in touch with our customer support team at hello@artistpush.me.
We appreciate your understanding and hope this resolves your concerns. Thank you for trusting Artist Push to support you in promoting your music!