Refund Policy

Legal Company Name: ARTISTPUSH OÜ

The Address of the Private Limited Company: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626.

At Artist Push, we strive to provide the best possible service to our clients. However, we understand that there may be situations where you are not fully satisfied with our services. To address such instances, we have established the following refund policy:

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Non-Delivery of Service: If we fail to deliver the agreed-upon service within the specified timeframe, you may be eligible for a full refund. This includes instances where the promotion has not started within the expected period.
• Technical Errors: If technical issues on our end prevent the proper execution of your order, we will work to resolve the issue promptly. If the issue cannot be resolved, a refund may be provided, or you can get any other service for the same price you paid for.
• Change of Mind: If you decide to cancel your order within 24 hours of placing it and the promotion has not yet been initiated, we can issue a full refund. However, please note that a refund fee will be deducted. For orders processed through CARDINITY, the refund fee is 0.25 EUR + 1

2. Cases Where Refunds Are Not Issued

Refunds are not typically issued in the following scenarios:

• Results Not as Expected: While we strive to provide effective promotion services, we cannot guarantee specific results, such as the quality of streams or followers. Refunds will not be issued based on dissatisfaction with the outcome of the promotion, provided the service was delivered as described.
• Customer Error: If you provide incorrect information, such as a wrong link or details for the promotion, and the service has already been initiated based on that information, a refund will not be issued. We encourage you to double-check all details before submission.
• External Platform Changes: If changes or updates on external platforms (e.g., Spotify, Apple Music) affect the delivery or visibility of our services, we cannot provide refunds, as these are beyond our control.
• Crypto Payment Method: Payments made using cryptocurrency are non-refundable. Due to the nature of cryptocurrency transactions, all sales are final and cannot be reversed.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Our Support Team: Reach out to our customer support team at support@artistpush.me with your order details and a clear explanation of your issue.
2. Provide Documentation: Include any relevant documentation or screenshots that support your refund request.
3. Review Process: Our team will review your request and respond within 7 business days. We may ask for additional information to assist with the review.

4. Refund Approval and Processing

• Refund Approval: If your refund is approved, it will be processed back to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your statement, depending on your bank or payment provider.
• Partial Refunds: In some cases, we may offer a partial refund if a portion of the service was successfully delivered or if you only wish to cancel part of your order.

5. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer support team at artistpushnet@gmail.com

We appreciate your understanding and are here to assist you with any issues that may arise. Thank you for choosing Artist Push to support your music promotion journey!