Refund policy

Return, Refund, and Cancellation Policy

Legal Company Name: ARTISTPUSH OÜ

Legal Address: Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626, Estonia Contact: hello@artistpush.me · +372 602 7879

Last updated: 21 July 2026

At Artist Push, the service is committed to delivering high-quality digital promotion to every client. This Policy explains when refunds and cancellations are available, how to request them, and the rights that consumers in the European Union enjoy under applicable law. Please read it together with the Terms of Service.

1. Nature of the Services

Artist Push provides digital, electronically supplied promotional services (for example, streams, views, followers, plays and related visibility services across platforms such as YouTube, Spotify, Instagram, TikTok, Beatport, Apple Music and others).

Because these are digital services that, in most cases, begin immediately after an order is placed, specific rules apply to cancellation and withdrawal, as set out below.

For the purposes of this Policy, a service is considered to have "commenced" at the earliest of: (a) the order being marked as fulfilled / in progress in our system, or (b) the campaign being submitted to, or started on, the relevant external platform.

2. Right of Withdrawal (EU Consumers)

If you are a consumer resident in the European Union, you have the right to withdraw from your purchase within fourteen (14) calendar days of the date of the transaction, without giving any reason and without penalty, in accordance with Directive 2011/83/EU on consumer rights (as amended, including by Directive (EU) 2023/2673).

You may exercise this right by sending a clear statement to hello@artistpush.me (or simply replying to your order confirmation email), quoting your order ID.

If you withdraw within the period and the service has not commenced, you will receive a full refund, including any VAT charged, with no deduction.

3. Services That Begin Immediately — Consent and Loss of the Withdrawal Right

For digital services that start without waiting for the 14-day period to expire, EU law (Article 16 of Directive 2011/83/EU) allows the withdrawal right to be limited where the consumer has given prior express consent.

At checkout, EU consumers confirm their order using the "Pay & Start Promotion" button, which is accompanied by an express-consent statement (see Appendix). By clicking it, you expressly request that the service begins immediately and you acknowledge that:

once the service has been fully performed, you lose your right of withdrawal; and
if you withdraw after the service has commenced but before it is fully performed, you remain entitled to a proportionate refund for the part of the service not yet delivered.

Example: If you ordered 100,000 views and 50,000 had been delivered at the time of your withdrawal, you would be eligible for a refund corresponding to the undelivered 50%, including the VAT portion of that amount.

No penalty or cancellation fee is applied to a lawful withdrawal.

4. Refund Eligibility

A refund will be granted in the following cases:

No service provided. If we do not provide the requested service within the stated timeframe — including a failure to start a promotion within the stated period — you are entitled to a full refund of the amount paid, including VAT.
Technical errors on our side. If your order does not function due to a malfunction attributable to us, we will work to resolve it as quickly as possible. If we are unable to do so, you are entitled to a refund or a replacement of equal value, at your choice.
Cancellation before commencement. If you cancel before the service has commenced, you are entitled to a full refund, including VAT, with no penalty (see Sections 2 and 3).

5. Situations Where Refunds Are Not Provided

Subject always to your statutory rights as a consumer, refunds are generally not available in the following cases:

Results not as expected. We promote your content professionally, but we cannot guarantee specific outcomes (for example, an exact number of streams, or the quality or number of followers gained). Where the service has been delivered as described in the listing, a refund will not be issued solely because results did not meet personal expectations.
Customer error. If you provide incorrect or insufficient information (for example, a wrong link or wrong details) and the service has been ordered and commenced on that basis, a refund will not be issued.
External platform changes. If an external platform (such as YouTube, Spotify or Apple Music) changes its policies, algorithms or the way a service is displayed, and this affects delivery, we cannot issue a refund. Such changes are outside our control; we are in contact only with our customers and not with those platforms.

6. VAT (EU Transactions)

Under EU VAT rules for electronically supplied services, the seller charges and collects VAT based on the customer's country of residence and remits it through the One-Stop Shop (OSS) / Import One-Stop Shop (IOSS) scheme.

Where a refund is due for a service that was not delivered, was cancelled, or is withdrawn from, the refund will be issued for the full amount, including the corresponding VAT. The VAT relating to a refunded or cancelled supply is corrected in our subsequent VAT return, in line with applicable EU VAT regulations.

7. Payment-Method-Specific Terms

Standard refunds. Approved refunds are returned to the original payment method.
Discretionary (goodwill) refunds. Where a refund is offered as a goodwill gesture that falls outside your statutory rights, we may deduct the non-recoverable payment-processing cost actually incurred on the transaction. No such deduction is applied to statutory refunds (non-delivery, technical failure, or lawful withdrawal/cancellation).
Cryptocurrency payments. Crypto transactions cannot be reversed on-chain. This does not remove your statutory rights: where a refund is due, it will be issued in equivalent value via an alternative method (for example, fiat transfer or store credit), as agreed with you.

8. How to Request a Refund

Contact us. Email hello@artistpush.me with your order ID and a brief explanation of your request.
Provide supporting information. Please include any relevant documentation or screenshots.
Review. Our team will review your request and respond within 7 business days. We may request further information to complete the review.

9. Refund Approval & Processing

Approval & method. Approved refunds are processed to the original payment method. Depending on your bank or provider, it may take up to 10 business days to appear on your statement.
Statutory withdrawal refunds. Where a refund follows a valid EU withdrawal, funds are returned within 14 days of approval, using the same means of payment you used, unless otherwise agreed.
Partial refunds. Where part of an order was successfully delivered, or where you request a refund for only part of an order, a proportionate partial refund may be issued (see Section 3).

10. Governing Law

This Policy and any refund or cancellation matter are governed by the laws of Estonia and applicable European Union consumer-protection law, without prejudice to any mandatory consumer rights you enjoy in your country of residence.

11. Contact

For any question about this Policy or an order, please contact our customer support team:

ARTISTPUSH OÜ Harju maakond, Kuusalu vald, Pudisoo küla, Männimäe/1, 74626, Estonia hello@artistpush.me · +372 602 7879

We appreciate your trust in Artist Push to support the promotion of your music.